At Enviroclean, we are committed to providing high-quality consumable products and ensuring our customers are satisfied with their purchases. If you are not completely satisfied, please review our return policy below.
1. Eligibility for Returns
- Due to the nature of consumable products, only items that are unopened, unused, and in their original packaging may be returned for refunding.
- The product must be returned within 30 days of the purchase date.
- If goods are required to be collected then a minimum collection fee will apply of £10.00.
- A restocking charge may also apply of 15% of the goods value.
2. Non-Refundable Items
- Opened or used products.
- Items purchased on sale or as part of a promotional offer.
- Special or personalized items.
3. Defective, Damaged or Incorrectly Delivered Products
If you receive a defective or damaged product or goods do not match the delivery paperwork, please contact our Customer Service team within 7 days of receiving your order to initiate a refund or exchange. We will also ask for photos of the damaged or defective item for verification.
4. Return Process
- To start a return, please contact our Customer Service team at 01324 665050 or sales@envirocleanglobal.com.
- Once your return request is approved, we will provide you with instructions on how to send your product back.
- We will also discuss options regarding replacement goods with you.
- You are responsible for return shipping costs unless the item was damaged before arrival, defective, or if the goods do not correspond to the order acknowledgement.
- Returns are only valid if a completed Goods Returns Form is enclosed with the returned goods.
5. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed and a credit will be raised against your account within 2-3 business days of the approval.
- Shipping fees are non-refundable.
- If goods are missing from the delivery then you must raise this within 14 days of the expected delivery date in order to receive a credit/re-delivery.
6. Contact Information
For any questions or concerns regarding returns or exchanges, please reach out to our Customer Service team:
- Email: sales@envirocleanglobal.com
- Phone: 01324 665050
- Operating Hours: 7.30am – 4.30pm
We value your business and strive to ensure you are satisfied with your purchase from Enviroclean.
